A new retail product was released to production by your company. Shortly after the release it was apparent that there were numerous problems with the point of sale application. This resulted in a number of customer complaints and negative postings on social media encouraging people to take their business to your competitor. You have investigated the problems and have discovered that the production point of sale equipment is a later model than the model used in testing. The software functions correctly on the old version, but fails on the later model. Given this scenario, what is the root cause and what is the effect?
Các đáp án
A.The root cause is the old equipment and the effect is the new equipment
B.The root cause is the customer complaints and the effect is the social media postings
C.The root cause is conducting the testing on the wrong version of the equipment and the effect is the customer complaints and postings✓
D.The root cause is the software failing on the later model and the effect is the customer complaints
Đáp án đúng
C: The root cause is conducting the testing on the wrong version of the equipment and the effect is the customer complaints and postings